United States Edition

Suggestions & Bugs Groups now back open for business!

  • nic

    Folia Admin

    Folia Supporter 14 plants United Kingdom8

    In October-ish last year we decided to trial using dedicated external support software to try and improve the way that we logged and reacted to user suggestions and issues, as we found that it was becoming very overwhelming to keep on top of the support side of things. After much thought, we have decided to ditch the external software as of the end of Jan and bring all support and issue logging back in house.

    What we found from the experiment was:

    • Many of our members were confused about where to find help on the site (we had moved all of our FAQs into a “Knowledge Base” that essentially no one could find on the external support site!)
    • Suggestions were now split between the old system and the new – so there was a bit of duplication happening.
    • The login systems were different between the support site and folia, so people were having issues trying to log issues (which is not a great situation!)
    • Some members were confusing the “Questions” area of the Support site for the Questions area of Folia (e.g. asking gardening questions in the support area) – for some new members, this was just too disorienting.
    • There was a monthly fee in using the Support software, which was making it harder for us to break even every month.
    • We realized that 80% of the features we need to support the site are already in the groups, and the 20% that we were missing we figured would be good features for the groups anyway – I’ve been busy building in quite a few of these features (email alerts for topic updates, splitting topics, moving topics etc) and I’ll continue to keep adding what’s missing over the coming months.

    So, from this week on you’ll find that the Help link now goes to our brand new Help Articles section that I am trying to fill with help questions & answers (any help with this would be much appreciated!) I’m also in the process of moving all the outstanding issues and suggestions back into the site, so there might be quite a few new suggestion topics flying about over the next week or so.

    On the groups home page you’ll find that the Bugs & Issues and Suggestions & Feedback group links now link to the old (now new!) groups again. You should be able to post to these groups just as before.

    Remember: it’s pretty much just me (and sometimes Nath) responding to all requests and posts in these groups, so please try to be patient with us – we read all feedback and suggestions and try to factor them into future plans for the site as much as possible.

    If we haven’t yet commented on your suggestion, it doesn’t mean that we are ignoring it, it’s mainly due to the fact that we don’t yet have a definitive answer for you just yet :)

    Posted about 4 years ago

Join the conversation!

You'll need to sign up for a free account, or log in if you're already a member.

Folia is the best Garden Tracking community on the web - take our Tour to find out more.

Hi there! You're reading a conversation in the Folia Announcements group on Folia.

If there’s anything new on the site then you will hear it here first!

Topic Watchers

Other Recent Topics See more...


Apartment Therapy logo

Whether you're rocking a full-fledged veggie garden in the backyard, have a stellar natural landscape in place of the front lawn, or are coaxing edibles and bee-friendly varietals from random containers on the porch, this online garden journal is for you.

More buzz about us...

Latest Activity

  • Wim added Rhubarb to their plant list less than a minute ago
  • Transplanted

    Wim's Rhubarb is Transplanted less than a minute ago

  • manowarfan1 added Rosemary to their seed stash less than a minute ago

Folia Badges and Widgets

Folia Blog Widgets

Want some super cool badges to stick on your blog? What about a funky widget that shows everyone what you are growing? Sounds like you need to get over to our Goodies page pronto!

Tour | About | Help & Support | Contact | Terms | Privacy | Community Guidelines | Goodies

Homegrown by Nic & Nath All photos and content © their respective owners.

Free Gardening database | Free garden organizer | Vegetable garden software | Mobile gardening app

Popular Plants: Tomato | Sweet pepper | Chili pepper | Basil | Bean | Rose | Carrot | Cucumber | Lettuce | Onion | Strawberry | Daylily | Spinach | Potato | Radish